IT Service Manager
Fulltime - Permanent Position, Jakarta
Develops relationships with external clients and organisations to assess their technology, support, and security needs
Provides client assessments, and pitches IT equipment and service packages during meetings or presentations
Offers innovative solutions that meet clients’ needs while remaining cost effective
Manages projects by creating timelines, adhering to budgets, and assigning staff members
Establishes client and sales goals, and tracks progress and other metrics
Maintains relationships with technology, software, and security vendors
Maintains familiarity with current and upcoming IT equipment, services, and other developments
Coordinates troubleshooting, support, and service for equipment and networks when necessary
Upholds a sense of customer service and measures client satisfaction
Attends industry events and trade exhibitions to learn about cutting edge product releases and news
Bachelor’s Degree in Computer Science or related Field
Experience with Computers and Networks,
Experience with Customer Service Management,
Leading a group of It staff
Written and Verbal Communication
Interpersonal Communication,
Problem Solving &Decision Making.
