IT Service Manager

Fulltime - Permanent Position, Jakarta

Develops relationships with external clients and organisations to assess their technology, support, and security needs

Provides client assessments, and pitches IT equipment and service packages during meetings or presentations

Offers innovative solutions that meet clients’ needs while remaining cost effective

Manages projects by creating timelines, adhering to budgets, and assigning staff members

Establishes client and sales goals, and tracks progress and other metrics

Maintains relationships with technology, software, and security vendors

Maintains familiarity with current and upcoming IT equipment, services, and other developments

Coordinates troubleshooting, support, and service for equipment and networks when necessary

Upholds a sense of customer service and measures client satisfaction

Attends industry events and trade exhibitions to learn about cutting edge product releases and news

Bachelor’s Degree in Computer Science or related Field 

Experience with Computers and Networks, 

Experience with Customer Service Management, 

Leading a group of It staff  

Written and Verbal Communication

Interpersonal Communication, 

Problem Solving &Decision Making. 

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